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Olesia Ulianova

Soft skills Trainer and Education Manager

human resources

The 5 Phases of Workplace Conflict

March 15, 2022 By Olesia Ulianova

Conflicts never appear out of nowhere — they build up gradually through identifiable stages. Understanding them helps leaders spot tension early and prevent escalation. 🧩 1. Prelude to Conflict Hidden tension builds up — differences in goals, values, culture, or communication styles. It’s the “fertile ground” before any visible clash. ⚡ 2. Triggering Event Every Читати далі...

Classic Conflict Behavior Strategies

July 30, 2020 By Olesia Ulianova

There are five traditional conflict-handling styles. Pure forms are rare — we constantly mix and adapt them. Still, understanding each helps manage conflict consciously. 🦈 1. Competitor — “The Gangster,” “The Attacking Shark” Typical actions: Tight control of the opponent’s actions and information. Constant pressure by all available means. Provoking Читати далі...

Conflict Resilience Components

July 12, 2020 By Olesia Ulianova

Every single day — at work, at home, or even on the way to the office — we face conflict. Whether you drive or take public transport, you’re surrounded by potential tension. When you get to work, you deal with your team, clients, colleagues — and with endless situations that test your patience. The truth is simple: the center of any conflict is a human being. And that Читати далі...

20 Habits That Kill Our Productivity

June 30, 2020 By Olesia Ulianova

1. Getting Distracted by Everything Distractions are inevitable, but that doesn’t mean you must react to them. If it’s not related to work — save it for your break. 2. Having No Goal Turn your dreams into clear, specific tasks. Until you do, they’ll remain just dreams you occasionally sigh about. 3. Having Too Many Goals Don’t plan more than you can realistically handle. Читати далі...

SCARF Model: Understanding People, Not Just Managing Them

September 30, 2018 By Olesia Ulianova

When we manage teams, we often face the same situation: people don’t do what we expect — or they do, but not the way we or the client would like. And most of the time, the issue isn’t with “the wrong people.” It’s with our unwillingness to dig deeper — to understand their motivation, ideas, fears, and reasons for their behavior. It’s not that managers are cold or Читати далі...

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ABOUT

Olesia Ulianova

Ph.D., MBA, CEO of Telesens, Founder of IT Grow Center (ITGC)

I am a trainer, coach, and leader with over 15 years of experience at the intersection of technology, management, and people development.

My mission is to help leaders and teams become more effective, adaptable, and self-aware in a world that changes every single day.

🔹 Ph.D. in Technical Sciences and General MBA — a combination of systems thinking and strategic management.
🔹 CEO of Telesens — over a decade of experience in IT business development, organizational transformation, and building high-performance teams.
🔹 Founder of IT Grow Center (ITGC) — a space where future managers, trainers, and leaders grow.
🔹 MBA in Business Psychology — a deep understanding of human behavior, motivation, and management psychology that helps build mature teams and lead change effectively.
🔹 Author of the “Antimanager. Soft Skills Guideline” series — a trilogy on personal development, communication, and leadership.
🔹 Member of the International Association of MBAs (UK)
🔹 Certified Coach (ACSTH/ACTP) and former USAID mentor.

 

My approach is built on a simple belief:

“Everything is possible. The impossible just takes a little longer.”

I believe that growth begins with an honest dialogue with yourself, and actual effectiveness starts with inner balance.

In my blog, I share practical tools, transformation stories, and proven methods that help managers and leaders act consciously, avoid burnout, and achieve more — both in business and in life

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