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Olesia Ulianova

Soft skills Trainer and Education Manager

  • UA

Classic Conflict Behavior Strategies

July 30, 2020 By Olesia Ulianova

There are five traditional conflict-handling styles.
Pure forms are rare — we constantly mix and adapt them.
Still, understanding each helps manage conflict consciously.

🦈 1. Competitor — “The Gangster,” “The Attacking Shark”

Typical actions:

  • Tight control of the opponent’s actions and information.
  • Constant pressure by all available means.
  • Provoking mistakes.
  • Principle: “The end justifies the means.”

Style: domination and winning at all costs.
Risk: broken trust and ruined relationships.

🐱 2. Accommodator — “Cat Leopold,” “The Kind Soul”

Typical actions:

  • Preserving relationships above all.
  • Agreeing to every condition.
  • Showing humility and moral high ground.

Style: avoiding confrontation through compliance.
Risk: internal frustration and burnout.

🐑 3. Avoider — “If both wolves and sheep are fine, the shepherd got eaten.”

Typical actions:

  • Refusing dialogue or walking away.
  • Ignoring facts or tension.
  • Avoiding responsibility for decisions.

Style: escape.
Risk: problems resurface stronger later.

🦊 4. Compromiser — “The Cunning Fox,” “I’ll give in if you give in.”

Typical actions:

  • Careful, balanced decisions.
  • Equal focus on goals and relationships.
  • Trading, flattery, minor manipulation.

Style: pragmatic balance.
Risk: neither side is fully satisfied.

🧘 5. Collaborator — “Win-win Strategist,” “Master Yoda”

Typical actions:

  • Open discussion of positions.
  • Joint planning.
  • Gathering full information.
  • Clear evaluation of resources.

Style: partnership and synergy.
Result: both sides win.

🔹 Two Modern Orientations (Kenneth Thomas)

1️⃣ Assertive / Suppressing — “The Hulk” or “Dr. Evil”

  • Actively neutralizing opposition.
  • Creating systems and rules to maintain order.
  • Controlling the environment to prevent escalation.

2️⃣ Negotiator — “Dr. Lightman” or “Obi-Wan Kenobi”

  • Seeking mutually beneficial outcomes.
  • Stopping aggression.
  • Listening carefully.
  • Thinking several steps ahead.

Your chosen strategy depends not only on personality but also on conflict resilience — the ability to stay effective under pressure.

💪 Volitional Component

Key skill: emotional regulation.
Qualities: tolerance, self-control, composure.
Method: self-regulation techniques (breathing, grounding, mindfulness).

🧠 Cognitive Component

Key skill: situational analysis.
Qualities:

  • Detecting early conflict signals.
  • Understanding causes and players.
  • Minimizing perception bias.
    Method: assertive behavior — calm, confident self-defense without aggression.

🎯 Motivational Component

Key skill: cooperation focus.
Qualities:

  • Problem-solving mindset.
  • Willingness to adjust one’s position.
    Method: ethics of confident behavior — constructive refusal without hostility.

🤝 Psychomotor Component

Key skill: body and voice control.
Qualities:

  • Confident gestures and posture.
  • Controlled tone and rhythm of speech.

Method: mindful communication — body awareness equals control of the situation.

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Filed Under: Leadership and Management, Soft Skills Tagged With: conflicts, emotional intelligence, human resources, management principles, soft skills

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ABOUT

Olesia Ulianova

Ph.D., MBA, CEO of Telesens, Founder of IT Grow Center (ITGC)

I am a trainer, coach, and leader with over 15 years of experience at the intersection of technology, management, and people development.

My mission is to help leaders and teams become more effective, adaptable, and self-aware in a world that changes every single day.

🔹 Ph.D. in Technical Sciences and General MBA — a combination of systems thinking and strategic management.
🔹 CEO of Telesens — over a decade of experience in IT business development, organizational transformation, and building high-performance teams.
🔹 Founder of IT Grow Center (ITGC) — a space where future managers, trainers, and leaders grow.
🔹 MBA in Business Psychology — a deep understanding of human behavior, motivation, and management psychology that helps build mature teams and lead change effectively.
🔹 Author of the “Antimanager. Soft Skills Guideline” series — a trilogy on personal development, communication, and leadership.
🔹 Member of the International Association of MBAs (UK)
🔹 Certified Coach (ACSTH/ACTP) and former USAID mentor.

 

My approach is built on a simple belief:

“Everything is possible. The impossible just takes a little longer.”

I believe that growth begins with an honest dialogue with yourself, and actual effectiveness starts with inner balance.

In my blog, I share practical tools, transformation stories, and proven methods that help managers and leaders act consciously, avoid burnout, and achieve more — both in business and in life

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