Level 1: Listening for Content At the first level, listening happens automatically — you focus primarily on the words being said. The listener processes information through their own filters, thoughts, and emotions. You’re hearing the content, but interpreting it through your personal perspective — not necessarily the client’s. Your reactions are often spontaneous and Читати далі...
project management
The Power of Diversity in Teams
Many managers — and even entire companies — tend to hire people similar to themselves. Let’s be honest: we all like people who remind us of us. Unfortunately, this approach isn’t just ineffective — it can be destructive for both the team and the project. True team strength lies in diversity, in coordination between opposites, and in the synergy of different Читати далі...
7 Client Phrases You Should Be Afraid Of
1️⃣ “Oh, let’s just make a small change. It won’t take long.” If that phrase didn’t immediately alarm you — trouble is coming. “Small edits” often turn into scope creep. Clarify what exactly the change means, estimate its impact on timing and cost, and explain it to the client. Setting clear boundaries upfront saves you from painful surprises later. 2️⃣ “We talked about Читати далі...
The Phoenix Project. A Novel About IT, DevOps, and Helping Your Business Win Gene Kim, Kevin Behr, George Spafford, 2015
This book presents itself as a guide to agile management and operational optimization, but to me, it’s about much more than that. It’s one of the few stories where developers aren’t treated as gods — and that’s refreshing. Its core message is about building communication bridges between IT departments: Development, Testing, DevOps, and Support. Just like in real Читати далі...