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Olesia Ulianova

Soft skills Trainer and Education Manager

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Conflict Resilience Components

July 12, 2020 By Olesia Ulianova

Every single day — at work, at home, or even on the way to the office — we face conflict.
Whether you drive or take public transport, you’re surrounded by potential tension.

When you get to work, you deal with your team, clients, colleagues — and with endless situations that test your patience.
The truth is simple: the center of any conflict is a human being.
And that human is you.

How can you lower your involvement?
How can you stop reacting to irritants — both external and emotional?
Let’s start by understanding what types of conflicts exist.

🔹 What Is a Conflict?

A conflict is not just a fight — it’s a situation perceived as confrontational by the participants.

For a conflict to exist, three conditions must be met:
1️⃣ Perceived opposition. If someone silently dislikes you, that’s not a conflict yet.
2️⃣ An indivisible object. A task, a role, or even a chair that can’t be shared.
3️⃣ Ongoing engagement. The issue remains unresolved and continues to bother you.

🧩 Types of Conflicts

1️⃣ Intrapersonal Conflict

The most common kind is role conflict — when different roles demand opposite behaviors.

🧠 Example:
You’re a caring parent, but your leadership role keeps you late at work.
Or you’re assigned contradictory tasks simultaneously.

📉 Consequences: inner tension, dissatisfaction, low confidence.

2️⃣ Interpersonal Conflict

The classic “battle for a place under the sun.”
Competition for position, recognition, or resources — or simply clashing personalities and values.
When two people view the world in totally different ways, conflict is inevitable.

3️⃣ Person vs. Group Conflict

Every group — workplace, school, social circle — has its norms.
A newcomer with different rules often triggers friction.
A typical case: a manager vs. team dynamic.

4️⃣ Intergroup Conflict

Now it’s group vs. group.
Departments, organizations, or communities in opposition — “us vs. them.”
Examples: rival teams, competing companies, or family feuds.

🧠 Paul Ekman’s 5 Conflict Personality Types

1️⃣ “Sherman Tank” — dominant, forceful, believes only his opinion matters.
2️⃣ “Silent Type” — closed off, avoids direct communication, hides motives.
3️⃣ “Know-It-All” — confident in superior intelligence, enjoys proving others wrong.
4️⃣ “Pseudo-Altruist” — helps others but later feels regret or resentment.
5️⃣ “Irritable One” — quick to anger due to fatigue or overload, burns out fast.

💬 Want to discover your own conflict personality type?
Take the short test — and get your key to understanding how you react under stress.

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Filed Under: Leadership and Management, Soft Skills Tagged With: conflicts, emotional intelligence, human resources, management principles, soft skills

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ABOUT

Olesia Ulianova

Ph.D., MBA, CEO of Telesens, Founder of IT Grow Center (ITGC)

I am a trainer, coach, and leader with over 15 years of experience at the intersection of technology, management, and people development.

My mission is to help leaders and teams become more effective, adaptable, and self-aware in a world that changes every single day.

🔹 Ph.D. in Technical Sciences and General MBA — a combination of systems thinking and strategic management.
🔹 CEO of Telesens — over a decade of experience in IT business development, organizational transformation, and building high-performance teams.
🔹 Founder of IT Grow Center (ITGC) — a space where future managers, trainers, and leaders grow.
🔹 MBA in Business Psychology — a deep understanding of human behavior, motivation, and management psychology that helps build mature teams and lead change effectively.
🔹 Author of the “Antimanager. Soft Skills Guideline” series — a trilogy on personal development, communication, and leadership.
🔹 Member of the International Association of MBAs (UK)
🔹 Certified Coach (ACSTH/ACTP) and former USAID mentor.

 

My approach is built on a simple belief:

“Everything is possible. The impossible just takes a little longer.”

I believe that growth begins with an honest dialogue with yourself, and actual effectiveness starts with inner balance.

In my blog, I share practical tools, transformation stories, and proven methods that help managers and leaders act consciously, avoid burnout, and achieve more — both in business and in life

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