Getting Ready for the Call
There are many reasons to call abroad, but the first step is to prepare your vocabulary and professional jargon.
🔹 Review English-language materials from your industry.
🔹 Read one relevant article every day to expand your vocabulary.
🔹 Check previous communication history with your contact.
Numbers matter! Practice recognizing and writing them down correctly — a single zero can make a huge difference.
Refresh your knowledge of modal verbs (could, would, may, might) — they make your speech sound polite and professional.
Before the call:
✅ Prepare a short meeting plan.
✅ Test your tech setup.
✅ And most importantly — smile. Your tone instantly becomes friendlier.
👋 Greetings
For business partners:
“Good morning, Mr. Smith.”
“It’s great to speak with you again.”
For colleagues:
“Hi, John! How are you today?”
📞 Asking for the Right Person
“May I speak to Mr. Brown, please?”
“Could you transfer me to the marketing department?”
“I’d like to speak with Anna about the project timeline.”
⏳ Putting Someone on Hold / Transferring
“Please hold for a moment.”
“I’ll transfer your call now.”
“One second, let me check if she’s available.”
❓ When You Don’t Understand
Accents vary — don’t be afraid to ask again:
“Sorry, could you repeat that, please?”
“Would you mind speaking a bit slower?”
“Could you please spell that for me?”
Clarifying names or company titles is standard business etiquette.
👋 Saying Goodbye
English goodbye phrases use rising intonation:
“Nice talking to you!”
“Have a great day!”
“Speak soon!”
🚫 Don’t Call Without Warning
Unlike phone calls, Skype requires prior agreement.
Before calling, send a quick message:
“Hi! Are we still good for our call?”
“Just checking if now is a good time.”
💬 Don’t Expect Instant Replies in Chat
Skype is not designed for instant business conversations.
Confirm a specific time for written discussions.
Otherwise, long messages may go unanswered.
✍️ Follow Business Communication Rules
- Avoid sending multiple one-word messages.
- Write in full, clear sentences.
- Use connectors: however, therefore, in addition to, thus.
- Emojis are acceptable only if your relationship allows informality.
🎥 Mind Your Background and Eye Contact
Your cat or favorite posters shouldn’t join the meeting.
✅ Keep the background neutral.
✅ Ensure good lighting.
✅ Dress professionally.
✅ Look at the camera, not the screen.
💡 Bottom line:
Effective Skype communication is about clarity, preparation, and professionalism — with just a touch of warmth in your voice.