A critical conversation is not about punishment — it’s about clarity, growth, and trust. Its success depends not only on what you say but how you say it. 🪜 Stages of a Critical Conversation Establishing Contact (Opening the Talk) Start with small talk — a brief, friendly exchange. This lowers tension and prepares the employee for an open discussion. 👉 Goal: Читати далі...
feedback
Developmental Feedback & the Laws of Constructive Criticism
Effective feedback isn’t about judgment — it’s about growth and clarity. When done right, it motivates instead of demoralizing. 🌱 Developmental Feedback Algorithm 🗣 Ask about the person’s mood. Build rapport first — show empathy and care. 🎯 Ask for self-assessment. “How do you feel about the result?” 🔍 Encourage analysis. What went well? Читати далі...
Feedback: Core Principles of Effective Communication
Feedback is information about someone’s past behavior, shared in the present, with the goal of influencing future behavior. In essence, it’s a bridge between what happened and what can be improved. ⚙️ Key Principles of Effective Feedback 🎯 Specific Refer to a clear, concrete situation, not a general pattern. “During yesterday’s meeting, you interrupted the Читати далі...