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Olesia Ulianova

Soft skills Trainer and Education Manager

effective leadership

Belbin’s 9 Team Roles

April 30, 2022 By Olesia Ulianova

British researcher Raymond Belbin identified nine team roles that explain how people contribute to group success. Each role reflects a behavioral pattern, not a job title — and effective teams balance them wisely. 💡 1. The Plant — The Idea Generator Creative, innovative, full of original thoughts. 🔹 Weakness: ignores details, dislikes criticism. 🌐 2. The Resource Читати далі...

Who You Should Fire Without Delay

April 15, 2022 By Olesia Ulianova

Every leader eventually faces a tough call — deciding who must go, even if they’re talented, experienced, or personally likable. Some behaviors are so destructive that keeping the person costs more than letting them go. ⚠️ 1. The Liar Dishonesty destroys trust faster than incompetence ever could. 🔹 Fact: Researchers at the University of Massachusetts found that 60% of Читати далі...

How to Handle Conflict in Your Team

March 31, 2022 By Olesia Ulianova

Finding the real causes behind disagreements is essential to resolving problems effectively and preventing future conflicts. You can’t ignore tension — but you shouldn’t rush to solve every emotional outburst either. 🧩 1. Encourage Employees to Resolve Issues Themselves You’re a manager, not a therapist. Teach your team to handle disagreements independently — that’s how Читати далі...

The 5 Phases of Workplace Conflict

March 15, 2022 By Olesia Ulianova

Conflicts never appear out of nowhere — they build up gradually through identifiable stages. Understanding them helps leaders spot tension early and prevent escalation. 🧩 1. Prelude to Conflict Hidden tension builds up — differences in goals, values, culture, or communication styles. It’s the “fertile ground” before any visible clash. ⚡ 2. Triggering Event Every Читати далі...

6 Techniques for Effective Listening and Productive Dialogue

November 24, 2021 By Olesia Ulianova

Good communication starts long before you speak — it begins with how you listen. These six techniques will help you create trust, maintain focus, and make any conversation more productive and respectful. 🎯 Technique #1. Create a Comfortable Environment Set the stage for meaningful conversation. Turn off your phone, close unnecessary tabs, and choose a place where both Читати далі...

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ABOUT

Olesia Ulianova

Ph.D., MBA, CEO of Telesens, Founder of IT Grow Center (ITGC)

I am a trainer, coach, and leader with over 15 years of experience at the intersection of technology, management, and people development.

My mission is to help leaders and teams become more effective, adaptable, and self-aware in a world that changes every single day.

🔹 Ph.D. in Technical Sciences and General MBA — a combination of systems thinking and strategic management.
🔹 CEO of Telesens — over a decade of experience in IT business development, organizational transformation, and building high-performance teams.
🔹 Founder of IT Grow Center (ITGC) — a space where future managers, trainers, and leaders grow.
🔹 MBA in Business Psychology — a deep understanding of human behavior, motivation, and management psychology that helps build mature teams and lead change effectively.
🔹 Author of the “Antimanager. Soft Skills Guideline” series — a trilogy on personal development, communication, and leadership.
🔹 Member of the International Association of MBAs (UK)
🔹 Certified Coach (ACSTH/ACTP) and former USAID mentor.

 

My approach is built on a simple belief:

“Everything is possible. The impossible just takes a little longer.”

I believe that growth begins with an honest dialogue with yourself, and actual effectiveness starts with inner balance.

In my blog, I share practical tools, transformation stories, and proven methods that help managers and leaders act consciously, avoid burnout, and achieve more — both in business and in life

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