Olesia Ulianova

Soft skills Trainer and Education Manager

Leadership and Management

The 5 Phases of Workplace Conflict

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Conflicts never appear out of nowhere — they build up gradually through identifiable stages. Understanding them helps leaders spot tension early and prevent escalation. 🧩 1. Prelude to Conflict Hidden tension builds up — differences in goals, values, culture, or communication styles. It’s the “fertile ground” before any visible clash. ⚡ 2. Triggering Event Every Читати далі...

The 4 Types of Conversation Partners — and How to Persuade Each One

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In management and communication, success often depends not on what you say — but how you say it, and to whom. Classical psychology divides people by temperament — choleric, sanguine, phlegmatic, melancholic — but that’s too broad. In real-life conversations, we need something more precise and practical. Here’s a simple yet powerful typology that helps you adapt to any Читати далі...

How NOT to Give Feedback — and How to Learn to Receive It

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Most teams don’t lack feedback. They lack a healthy way of giving and receiving it. ❌ Four Ineffective Types of Feedback 🌀 Through irony or changed attitude. Instead of direct words — hints, sarcasm, and emotional distance. 👥 Through a colleague, at the manager’s request. This kills trust and turns feedback into gossip. 🚪 Feedback given about someone in Читати далі...