Negotiations can serve a variety of purposes depending on context, goals, and the relationship between the parties. Here are four key functions every manager should recognize 👇 1️⃣ Informational Function Negotiations are sometimes held purely to exchange viewpoints or gather data — for example, during the preparation phase before the main round of talks. At this stage, Читати далі...
soft skills
The Harvard Method of Principled Negotiation
Developed by Harvard professors and graduates, this approach combines firmness and flexibility — alternating between concessions and strong positioning. You may know it by its more informal name: the “carrot and stick” method. The essence lies in maintaining a clear, firm stance that keeps the discussion focused on the core issue — not on emotions, personalities, or Читати далі...
Techniques for Reducing Emotional Tension in Communication
Emotions often rise during difficult conversations — with clients, colleagues, or even supervisors. Below are practical nonverbal, verbal, and self-regulation techniques that help calm the situation, preserve dignity, and maintain professional dialogue. 🧘♀️ Nonverbal Techniques for Reducing Emotional Tension 1️⃣ Let the Other Person Speak Don’t try to interrupt, argue, or Читати далі...
Daniel Goleman’s Four Components of Emotional Intelligence (EQ)
Psychologist Daniel Goleman, who popularized the concept of emotional intelligence, identified four key components that determine how effectively a person understands and manages emotions — both their own and others’. 1. Self-Awareness The ability to recognize and understand your own emotions, as well as your strengths, weaknesses, values, and motivations. Self-awareness Читати далі...
How to Accept Criticism Constructively
Receiving feedback — especially when it feels unpleasant — is a skill that requires emotional intelligence. Here’s a simple five-step exercise that helps you process criticism calmly, separate facts from emotions, and turn feedback into growth. Step 1. Take a Sheet of Paper and Divide It into Four Columns Put your computer aside and write this by hand. Research shows that Читати далі...