Negotiations can serve a variety of purposes depending on context, goals, and the relationship between the parties. Here are four key functions every manager should recognize 👇 1️⃣ Informational Function Negotiations are sometimes held purely to exchange viewpoints or gather data — for example, during the preparation phase before the main round of talks. At this stage, Читати далі...
Soft Skills
The Harvard Method of Principled Negotiation
Developed by Harvard professors and graduates, this approach combines firmness and flexibility — alternating between concessions and strong positioning. You may know it by its more informal name: the “carrot and stick” method. The essence lies in maintaining a clear, firm stance that keeps the discussion focused on the core issue — not on emotions, personalities, or Читати далі...
Techniques for Reducing Emotional Tension in Communication
Emotions often rise during difficult conversations — with clients, colleagues, or even supervisors. Below are practical nonverbal, verbal, and self-regulation techniques that help calm the situation, preserve dignity, and maintain professional dialogue. 🧘♀️ Nonverbal Techniques for Reducing Emotional Tension 1️⃣ Let the Other Person Speak Don’t try to interrupt, argue, or Читати далі...
Emotion Regulation Techniques
Emotion regulation refers to a set of methods that help individuals manage their own emotional state and reduce emotional tension in interactions — especially when faced with aggression or stress. Broadly, these techniques fall into two categories: those that help you regulate your own emotions, and those that help you de-escalate the emotions of others. 🧭 Читати далі...
How to Strengthen Your Emotional Intelligence (EQ)
Emotional intelligence is the ability to recognize, understand, and manage your own emotions, as well as to influence and respond to the emotions of others. Developing EQ is a lifelong skill — one that can dramatically improve your relationships, leadership effectiveness, and resilience at work. Let’s look at five key areas you can actively develop 👇 🧭 1. Become More Читати далі...